FREQUENTLY ASKED QUESTIONS (FAQ's):

Are there Photo Opportunities?

 Photos can be taken with Hauntownsend characters while waiting in line.  For the safety of the Hauntownsend characters, no flash photography is allowed in any of the attractions.  Additionally, the spirits will become invisible if spooked by a camera flash or cell/video camera screen light.

 When is the best time to come?

 Friday and Saturday nights can be very busy and you may encounter a waiting line depending on what time you arrive. However, our staff is very eager to terrify you while you wait.

Are the characters scary?

 We certainly hope so.  But it depends.  To some very brave souls they may not be that scary -- but surprises are inevitable.  To others it can be terrifying, leading to wet pants or a shrill "get me out of here!"  Also note that this is an " adult scare event."   If you or your children can't handle this, we won't be held responsible if it's "too much."  So please use your best judgement when deciding if this event is right for you and/or your children.

Will the characters touch or harm me in any way?

The actors are present for two purposes; to provide for your safety (guidance, first-aid if needed, and exit assistance) and to provide scares for your enjoyment.  The actors may be unpredictable but are, in no way, designed to harm our patrons.  Actors are not, by design, intended to touch patrons.  However we do have a few characters that are very happy to see you and may enjoy showering you with their attention (safely and under strict guidelines, of course), especially if you try to get away from them as this only increases the "thrill of the hunt" (um...so-to-speak).  Each actor receives training on the "art of scaring" and prop usage.  They may get very close to you with their bodies and props and may interact with you in the wait lines and haunt.  Instructions are given at the beginning of your visit for signals that you can give actors to let them know they've done their jobs and have sufficiently frightened you (which pleases us, to no end, when this happens) so don't hesitate to use them if you need to.  But please note that violence directed at/to the actors will not be tolerated and any such actions will cause you to be removed from the premises by onsite commissioned law enforcement officers.

Are there any health concerns involved with your event(s)?

People with heart conditions and women who are pregnant may wish to reconsider entering the haunted events. If you have a history of epilepsy, you may wish to reconsider entering the attractions as there may be some flashing strobe-type lights used.  People with asthma should be advised that there may be the use of theatrical smoke in the attractions. Patrons that have claustrophobia or vertigo should be aware that some areas of the haunts may have restricted access and moving walls.  Due to weather conditions, the outside paths may be slippery if damp or wet so please be aware of the people around you.

Can we be denied entry?

If you have been drinking, are under the influence of any drugs, disruptive, or a potential safety concern, any of our staff members can refuse entry and/or you may be removed from the attractions at any time by an onsite law enforcement officer.  We take the safety of our actors and patrons very seriously and if you are deemed to be a possible problem for us you will be asked to leave.

Will there be refreshments available?

We will have drinks, food snacks, and sweets at the concession stand located at the end of the haunt building.  All food sales are cash only.  No food or drink will be allowed in any of the haunt attractions.

Are you licensed?

We hold all appropriate licenses and permits for this event.

Do you have any discounts?

None at this time.

Is Hauntownsend accessible to those with special physical needs?

Some areas of the haunted house are difficult to maneuver.  Special group access may be provided for these patrons. Please tell the Hauntownsend staff of your needs as it makes it easier for us to give you the best possible experience.

What type of shoes and clothing should I wear?

All the events are subject to the northwest weather so wear clothing suitable for the outdoor environment.  Also, patrons wearing inappropriate clothing for going through the haunted events, such as high heels, will be asked to change before entering the attractions.

Does the weather affect the events?

The haunted house is an indoor event but there are times when you'll be outside, getting from the parking lot to the haunt and, possibly, between buildings.  If the weather is suspect on the night you plan to attend, please feel free to call ahead for an update.

Can I get my money back if I decide it's too scary?

No.  That's what we do.  We're a 'scare attraction.'  However, if you "chickened out" of the haunt experience we will give you an "I was too scared to finish" sticker.  

Do you allow any refunds?

The only reason a refund would be issued is if the complete attraction is closed the day your ticket was purchased for (ie: due to weather or other unforeseeable event).  Rainchecks will be issued first, giving you an opportunity to attend the events another evening during the current haunt  season.  If the raincheck is not used, a refund will then be issued.